Return and Refund Policy
Effective Date: October 2024
At Hot Market Affiliate Zone, we strive to provide the best shopping experience. However, we understand that sometimes things don’t work out. This Return and Refund Policy outlines how returns and refunds are handled across our marketplace, where multiple vendors may have different policies.
1. General Policy
- Return Period: Products must be returned within 2 days from the date of delivery.
- Condition of Returns: Items must be returned in their original condition, unused, and in the original packaging, along with all accessories, tags, and documentation.
2. Vendor-Specific Policies
Each vendor may have their own return policies, which can vary from the general policy stated above. Before making a purchase, please review the specific return policy associated with the product you are buying. This information is typically found on the product page or in the vendor’s section of our site.
3. How to Initiate a Return
- Contact Customer Support: To initiate a return, please contact our customer support team at [hotmarketofficial@gmail.com] or [+234 903 918 8642] within the return period.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Instructions: Our team will provide you with return instructions and, if applicable, a return authorization number.
4. Refund Process
- Refund Eligibility: Refunds are processed once the returned item is received and inspected by the vendor. The vendor’s return policy will determine if a refund is granted.
- Processing Time: Refunds can take up to 14 business days to process after the item is received.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
5. Non-Refundable Items
Certain items may be non-refundable, including but not limited to:
- Customized or personalized products.
- Perishable goods (if applicable).
- Downloadable software or digital products.
6. Exchanges
Exchanges may be offered depending on the vendor’s policy. Please contact customer support for details regarding exchanges.
7. Return Shipping Costs
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns, to ensure that vendor receive your returned item.
- Vendor Policies: Return shipping costs may vary by vendor. Some vendors may cover return shipping while others may require the customer to pay. Please check the vendor’s return policy for specific details.
- Defective or Incorrect Items: If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
8. Contact Us
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us via email: hotmarketofficial@gmail.com or
WhatsApp or any of our contact channels.
